Department: Public Service
Reports to: Public Service Manager and Assistant Public Service Manager
FLSA: Non-Exempt
Range: 2
Position Summary
Under direct supervision, provides customer service to patrons at multiple library service points, including reader’s advisory, reference services, and programming focused towards adults. Processes the check-in and checkout of library materials, including cargo from other consortium libraries.
Duties
Duties listed are meant to illustrate the type of work performed; omission of a duty on this list does not exclude its inclusion in assigned tasks.
- Provides reference and reader’s/viewer’s advisory to patrons.
- Works with department management and the Collection Development Manager to perform collection maintenance duties as assigned.
- Assists patrons with the use of public computers and the library public access catalog (PAC).
- Researches, plans, and implements programming.
- Performs circulation activities, including checking in and out materials, processing cargo deliveries, registering library cards, and handling fine payments as needed.
- Maintains personal skills to assure quality of service in areas of library collections, technology, reference, reader’s/viewer’s advisory and circulation.
- Assists patrons checking out materials via self-checkout stations or via staff checkout.
- Provides proactive and welcoming customer service to patrons.
- Processes incoming and outgoing materials transported between consortium libraries.
- Organizes materials to be shelved with exceptional attention to detail.
- Shelves items in an accurate and timely manner.
- Exhibits working knowledge of library policies, procedures, and operations.
- Utilizes e-mail, voicemail and other library technology to maintain open channels of communication.
- Demonstrates a positive attitude and supports library goals and objectives.
- Performs additional duties as assigned including leading and serving on task forces, committees, etc.
Minimum Qualifications
- High school diploma or GED
- Ability to handle confidential information with discretion and to remain calm in stressful situations
- Proficiency in the use of common computer software programs and the ability to use library-specific software
- Ability to deliver programs and to speak before groups
Preferred Qualifications
- Bachelor's Degree
- Experience working in a public library
- Working knowledge of traditional and electronic resources related to public service in a library setting, including web sites, social media platforms, and databases
Physical Demands and Working Conditions
- Ability to operate standard office equipment, daily
- Ability to lift and move up to forty (40) pounds, occasionally
- Ability to push book trucks with up to 150 pounds of materials on them, daily
- Ability to perform repeated reaching, bending, climbing and squatting, daily
- Ability to sort and file materials accurately in alpha-numeric order
- Ability to work in a team setting
- Requires availability for extended hours as needed
- Requires evenings and weekends
- Requires periodic participation and attendance at events and trainings
- Requires ability to travel to off-site locations